All about Customer credit checks and warnings
Overview
Accentis Enterprise performs the following checks at various points based on the record that is being processed, and the action that is being performed:
- Stop Credit
- Credit Limit
- Credit Terms
- Hold Dispatches
The record that is being processed and the action that is being performed will also determine whether the checks result in:
- A warning
- An error, or
- An overridable issue
There are multiple System preferences that will affect whether a certain credit check or warning is performed. These are:
This preference can be found in Don't perform credit checks or warnings for this customer. This does not affect whether other customers have credit checks performed - it will only affect the customer which you have selected.
This preference can be found in the Perform credit terms checks. This option must be selected for any credit terms checks to be performed for any customer.
This preference can be found in the Don’t perform any credit checks when dispatching. Selecting this option will mean that while credit checks can still be performed on other forms such as Sales orders, they will not be performed on Dispatches.
This preference can be found in the Perform stop credit check on customers when creating new jobs. Selecting this option will mean that when new Jobs are created, a Stop credit check for the relevant Customer will be performed.
The settings used for each occurrence of a credit check are unique to the record type and action. Below is a key showing the available settings and what effect they have.
YES/NO
Indicates whether the checks are overridable (based on permissions). A value of NO means the check will not present an override option even if the user has permissions.
NO/ADMIN
Indicates whether the current user has the ability to continue WITHOUT an override. This will always be NO when the value of Potential override is NO. A value of ADMIN means the check is based on admin permissions for the user.
YES/NO
Indicates whether the check is presented as a warning with an option to stop or continue (value = YES), or as an issue that prevents the check from passing (value = NO). This setting is only utilitsed when the Potential override setting is NO.
YES/NO
Indicates whether a STOP CREDIT check is performed.
YES/NO
Indicates whether a CREDIT LIMIT check is performed.
YES/NO
Indicates whether a CREDIT TERMS check is performed.
YES/NO
Indicates whether a HOLD DISPATCHES check is performed.
The below is a comprehensive list of which forms will trigger checks, and which settings are required for the check to be performed.
Potential override: YES
User can override: ADMIN
Warnings response: N/A
Stop credit: YES
CR Limit: NO
CR Terms: NO
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: YES
User can override: ADMIN
Warnings response: N/A
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: YES
Potential override: YES
User can override: ADMIN
Warnings response: N/A
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: NO
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: YES
User can override: ADMIN
Warnings response: N/A
Stop credit: NO
CR Limit: YES
CR Terms: NO
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: YES
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: NO
Potential override: NO
User can override: NO
Warnings response: YES
Stop credit: NO
CR Limit: NO
CR Terms: YES
Hold Dispatch: NO
Potential override: YES
User can override: ADMIN
Warnings response: N/A
Stop credit: YES
CR Limit: YES
CR Terms: YES
Hold Dispatch: YES
Last edit 14/09/23